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Customer Satisfaction Survey Template. Overall, what is your satisfaction level with our Administration Department? I feel like it is a struggle to reach my Nursing Supervisor. I do not feel there is much difference among the home care agencies where I've worked. How would you improve the pre-training phase? Patients often walk into hospitals... Primary Care Providers. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. (mark all that apply). The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? This will help us to be sure that your child is … The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. Title: Home Care Client Satisfaction Survey … Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … I feel the team does not work well together. … %%EOF 7. May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. Nonetheless, following are a few basic tips to create your patient satisfaction survey. (mark all that apply). Describe your relationship with your Nursing Supervisor. I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. No, I've only worked home care with AHHC. Thank you for your help! The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … Caregiver Self-Assessment N Questionnaire Distributed by. In regards to your cases, how do you feel about where you're assigned? The survey is conducted monthly. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . Yes, I currently work with another home care provider. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. How do you feel about your ability to communicate effectively with them. My caregiver is professional (tidy appearance, respectful attitude). Your feedback is appreciated! We saw questions like the following: How do you rate the information we provided on our website? Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. I like my cases and feel confident in my ability to care for my clients. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. 0 �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� Asking the right questions in a caregiver … %PDF-1.6 %���� Thank you so much for completing this survey and giving us your feedback. Hospitals. I love it, I think AHHC is a great agency. I do not like working with them and so I avoid calling the office. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. Javascript is required for this site to function, please enable. Question Title. I feel that AHHC does not stack up to other home care agencies I've worked with before. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Temporary licensed home care providers will have an initial full survey … Caregiver Satisfaction Survey Thank you for taking the time to complete this review. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. (mark all that apply). I enjoy working with her and feel we have a good relationship. This brief survey is to help us evaluate our relationships with our caregivers. Very satisfied. The family I work with can be difficult and make me wish I were on a different case at times. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. I wish my schedule was different - that I could get more hours. Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. … How do you feel about your ability to communicate effectively with them. * 1. Yes, I have worked with other home care provider(s) before. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. ... has released the results of the Littler Employer Pulse Survey Report. }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn I enjoy working with them and feel we have a good relationship. It is recommended that this survey be deployed approximately a week after the first survey … I don't like working pediatric home care but I need a job. h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream I do not like working with her and so I avoid calling the office. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. My caregiver … The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. It is okay, but it's probably not what I want to do long term. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. 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